Privacy Policy

Effective Date: [Insert Date]

1. Introduction HDD Recovery Services INC (“Company,” “we,” “our,” or “us”) is committed to protecting the privacy and security of our customers’ data. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you use our data recovery services. This policy complies with the requirements set forth by The Campaign Registry (TCR).

2. Information We Collect We may collect the following types of information:

  • Personal Information: Name, email address, phone number, and mailing address.
  • Device and Storage Information: Device make/model, storage media details, file system details, and relevant metadata.
  • Data for Recovery: Data stored on your device that is necessary for the recovery process. We do not access, use, or share your recovered data beyond the scope of our services.
  • Payment Information: Billing details and transaction history (processed securely through third-party payment providers).
  • Technical Information: IP address, browser type, and usage data when you visit our website.
  • Messaging Consent Information: Opt-in and opt-out details related to SMS communication as required by TCR regulations.

3. How We Use Your Information We use your information to:

  • Provide data recovery services
  • Communicate regarding service status and updates
  • Process payments and invoices
  • Improve our services and customer experience
  • Comply with legal obligations
  • Send SMS communications in compliance with TCR regulations, including opt-in verification and transactional updates

4. Data Security We implement industry-standard security measures to protect your data, including:

  • Encryption of recovered data during transfer and storage
  • Secure data destruction upon completion of service
  • Access control and authentication mechanisms

5. Data Sharing and Disclosure We do not sell, rent, or trade customer data. We may share information with:

  • Trusted third-party service providers (e.g., payment processors, messaging platforms) under strict confidentiality agreements
  • Legal authorities if required by law or in response to a legal request
  • The Campaign Registry (TCR) for compliance with messaging regulations

6. Data Retention

  • We retain customer data only as long as necessary for the recovery process.
  • Successfully recovered data is permanently deleted within [Insert Retention Period] days after service completion.
  • Messaging consent records are retained as required by TCR compliance.

7. Your Rights You have the right to:

  • Request access to your personal information
  • Request correction or deletion of your data
  • Withdraw consent for data processing
  • Opt-out of SMS communications at any time by replying “STOP”

To exercise these rights, contact us at info@hddrecovery.ca.

8. Third-Party Links Our website may contain links to third-party sites. We are not responsible for the privacy practices of those sites.

9. Updates to This Privacy Policy We may update this Privacy Policy from time to time. Any changes will be posted on our website with the updated effective date.

10. Contact Us If you have any questions or concerns about this Privacy Policy, please contact us at: HDD Recovery Services INC
391 Bank St Suite 201
Email: info@hddrecovery.ca
Phone: 613.366.4232